Shipping policy

Shipping Times (please read below for processing times and cut offs).

UPS NEXT DAY AIR EARLY :estimated 1-2 business days 

UPS GROUND:1-5 BUSINESS DAYS

UPS International: estimated 10-15 business days

DHL Worldwide Express: estimated 3-5 business days

UPS 

UPS Priority Shipping is FREE if your order is over $100

 UPS NEXT DAY AIR packages are processed and ship out in 24-48 BUSINESS hours (Monday-Saturday) after order is received and take 2-3 business days to be delivered.  Domestic residents may receive their package in one business day. orders must be placed BEFORE our cut off time which is 12:00 pm est time. Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or bad weather. UPS Domestic orders above $100 will be sent with signature confirmation automatically for security purposes..  

 For UPS Ground, orders take 24-48  hours to be processed, and take 1-5 business days to be delivered depending on your area. Our site gives you an ESTIMATE on how many days it will take to be delivered to your area. Please be ADVISED that does not count the processing times (24-48 business hours and excludes Sundays). We ship out orders Monday-Saturday and are close on Sundays. Ground shipping is not a guaranteed service, meaning even if our website estimate says 1 day it might not get to you in 1 day as there can be delays due to bad weather or holidays. 

International Shipping

UPS International Shipping. All international orders take 24-48 hours to ship. USPS takes about 10-15 days to be delivered. (SHIPPING TIMES ARE ESTIMATES AND ARE NOT GUARANTEED AS THERE CAN BE DELAYS DUE TO HOLIDAYS, BAD WEATHER, AND OTHER UNFORESEEN CIRCUMSTANCES. Your patience is greatly appreciated). 

DHL WORLD WIDE EXPRESS is our fastest shipping speed for international shipments and take 1-3 business days depending on the area. DELAYS CAN HAPPEN AND DHL WORLDWIDE EXPRESS shipping times are just ESTIMATES. Shipping times for DHL CANNOT BE GUARANTEED. DHL and USPS is not available to all countries at this time. Shipping prices are calculated by weight at checkout.

Please note: DiscoverMeShop is not responsible for any customs fees assessed by the receiving country. If your package has not been delivered after 10 days of being shipped, please contact DHL or your countries’ postal service to inquire about your package. Most likely the package has not been delivered because it is being held by customs and is pending a retrieval fee. Any unclaimed packages will be sent back to DicoverMeShop and cannot be refunded or resent. 

 Tracking Information

Since the customer will receive tracking information via email when the label is created, tracking information is not available right at the moment of purchase and takes 1-2 days or sooner for the customer to receive it. 

Please note shipping fulfillment can be delayed on holidays and on sale days due to large number of orders. Express orders are always sent out as scheduled.

Lost/Stolen Packages

DiscoverMeShop is not responsible for lost or stolen packages. If your tracking information states that your package was DELIVERED to your address and you have not received it, you must contact the United Postal Service directly. Any lost, stolen, or damaged packages must be reported as a claim to UPS.